Technical Support (Jakarta Office)

Position Technical Support (Jakarta Office)
Code TS

    Job Responsibilities:

   

Identify technical problems/issue, do analysis, troubleshoot problem, debug, propose and execute solution, document and report it to the client and internal team.

 

Responsibility :

  • Provide helpdesk services to customers.
  • Manage and progress customers support emails and calls.
  • Document problems an activity an solutions for each case.
  • Communicate the status of issues to customers and Project Team.
  • Identify High Priority customer issues and escalate to appropriate team members, including management.
  • Work with customers and other team member to investigate, test and develop solutions and workarounds to resolve customer issues/requests.
  • Perform in-depth analysis of user issues to determine causes and solutions.
  • Gain an understanding of the underlying business, data and processes sufficient to provide expert advice to users.

 

Requirements :

  • Male/female, maximum 35 years old.
  • At least 2 years working experience in related fields (Software Application & Helpdesk Support) or equivalent..
  • Candidate must possess at least a Bachelor’s Degree, Master’s Degree / Post Graduate Degree in computer science or information technology or any major that relevant.
  • Good command in English, both spoken and written.
  • Independent, self motivated, positive mindset, be able to work well in team.
  • Have good analitic skills.
  • Good interpersonal skills.
  • Willingness to travel.

    1. Submit your application here
      or
      Send your application letter, detailed CV, recent photograph and certificates by email (PDF format max. 300 KB) to: career@itasoft.co.id before August 13, 2018.
      Reference code of positions must be written on the email subject (TS).


    You can use the form below to submit your application online

    Technical Support (Jakarta Office)

    File must be in [ pdf / doc / docx / jpg ] format !
    File cannot exceed 2 MB in size !